Frequently asked questions
Plans, checks, evidence, and your data. For anything else, write to us.
Is PicksYou a good fit for me?
It is useful when you want recurring evidence of whether assistant samples name your business, which other businesses appear and what supported checks need attention. It does not buy placement or promise more traffic.
Can I start without a website?
Yes. Enter your business details and confirm relevant questions from reviewed templates. Payment and confirmation are required before your first check. Website-based diagnostics and publishing need a site or supported connection.
Do you need access to my website?
Measuring mentions does not require server access. Publishing supported changes needs a connection you authorize, or a manual handoff. Every change requires approval, including a separate standing authorization where available.
What happens after payment?
Once payment is confirmed, a ready question set can start its first check. Review any questions still awaiting confirmation; an unchanged, confirmed set needs no second review. Website-based proposals may be prepared after payment. Custom questions still need staff review.
Does a report automatically fix my website?
No. A report provides counts, saved answers, sources and supported diagnostics. You decide what to investigate. Drafts and other supported changes wait for your approval and a working connection or manual handoff.
Can I try the product before paying?
Public proof and examples are readable before payment. New checks require a plan or prepaid credit; there is no free trial.
How do weekly checks work?
Your confirmed questions repeat under the configured schedule. Each run records answers, coverage, models and collection dates.
Which assistants do you ask?
Your plan lists its assistant roster. the methodology page explains each API or vendor search source.
- Starter asks 3 assistants: ChatGPT, Perplexity and Google AI Overviews 3 times each, every Monday.
- Growth asks 5 assistants: ChatGPT, Perplexity and Google AI Overviews 3 times each, Grok and Claude once each, every Monday.
Why a range and not one number?
Confidence intervals describe sampling uncertainty, not future results or the cause of a change. Read the methodology page.
What do the plans cost?
- Starter costs €29 a month before VAT.
- Growth costs €59 a month before VAT.
Both plans are monthly. VAT is shown at checkout; the pricing page compares coverage.
How do I cancel?
Open billing, choose Cancel subscription, then Confirm cancellation. Two clicks. Your paid period finishes and saved results remain readable.
What is the 14 day withdrawal right?
EU consumers can withdraw within 14 days of subscribing. If you consent to service starting during that period, you owe only the part already delivered. Use the withdrawal button in Billing, or email [email protected] within the window.
Billing shows your refund amount before confirmation. See Terms.
Do you guarantee that AI picks me?
No. We report observed answers and their evidence; no plan guarantees a recommendation.
Where does my data live?
On servers inside the EU, at OVH in France. The GDPR page lists what we store, why, and how to have it corrected or deleted.
Which languages does PicksYou speak?
The site, reports, emails and sampled questions are in English.
How many businesses fit on one account?
Up to 5 businesses, each with its own plan, checks and receipts.